We endeavour to dispatch orders on the same or next day for fastest possible delivery times. Please do allow 5 business days for delivery before contacting us for dispatch within the UK but longer for those going abroad.
In the unlikely event that you have not received your order within 5 working days, please contact us. If we anticipate a delay with your order, we will telephone or email you.
Carriage, if any, is added automatically to the shopping basket before check-out.
If you find that your gloves are not in perfect condition we will give you a full refund.
If the gloves are the wrong size for you, we will swap them free of charge or offer a refund.
Standard delivery is included in any refund, though other delivery options, such as overseas and special next-day can not be refunded unless the product is faulty.
Please contact us by email to arrange a return - we will give you the appropriate returns address.
We rely on your honesty but please note.....
CONDITIONS OF RETURN
- The gloves must be in a new, re-saleable condition to be accepted back by us for a size change.
- The gloves must not have been worn other than to be tried for size.
- We will not accept gloves that have become dirty, even if subsequently cleaned.
- Returns must normally be made within four weeks (28 days) of purchase, though we extend this to 6 weeks around Christmas.
- It is the responsibility of the returning party to pay for return carriage costs.
- We cannot be held responsible for goods lost in return transit, it is advised to insure returns and keep proofs of sending.